Source: 2021 Sustainability Report 

Results of operations - 2021
Profit for the year mln €
193
Directly generated economic value mln €
12,328
Economic value distributed mln €
10,444
Investments mln € 12,537
Passenger and freight traffic

Rail traffic - passengers
passenger-km bln
21.5
train-km mln 270
Rail traffic - freight
tonne-km
bln 21.9
train-km mln 43
Road traffic - passengers
passengers-km bln 1.7
Bus-km
mln 178
FS Italiane Group for the planet
Energy and emissions    
Energy - total Group energy consumption mln GJ 26.4
Emissions - Total greenhouse gas emissions mln tCO2 2
Responsible purchases    
Tenders awardedbillion  billion € 22.2
     in which sustainability criteria were included % 90
FS Italiane Group for the people
Service quality - Punctuality
Railway passenger transport
  - Market services (Frecce) 0-10 minutes 82.5%
  - Universal services (Intercity day and night) 0-15 minutes 88.5%
  - Regional services
0-5 minutes
93%
Road passenger transport    
Urban transpor 0-5 minutes 95%
Suburban transport 0-15 minutes 95.3%
Customer satisfaction (Italy)
Railway passenger transport (overall journey)
  - Medium and long haul transport
% satisfaction 97.1%
  - Regional transport
% satisfaction
90.4%
Infrastructure    
- Overall quality of the station % satisfaction 98.2%
Promoting safety    
Investments in safety
Infrastructure mln € 3,715
Transport mln € 439.5
 
People and their value
Total personnel no.
81,906
  - women %
19.1%
  - men %
80.9%
Training hours (thousands) 659
Relationships with the community
Re-use of assets
Total surface area under free loan for use square metres 172,497
  -for social activities (help centres and shelters) square metres 15,793
  - other real estate square metres 156,704
     
Fondazione FS Italiane
Value of assets mln € 10.6
Value for local communities (2014-2020) mln € 44.5